Confirmed
Integrations

Red61 Ticket Data

This guide walks you through connecting Red61's ticket sales data to Confirmed. Once configured, your ticket sales will automatically sync every 15 minutes, making it easy to track performance across your shows.

This setup requires administrative access to both Red61 and Confirmed. The entire process takes about 10-15 minutes.

Video walkthrough of the complete setup process. Set to 720p or higher for better clarity.

Step 0: Sell Some Tickets First

Before setting up the export, make sure you have at least one ticket sold in Red61. The system needs actual sales data to generate the reports and test your mapping configuration.

Step 1: Create a Ticket Source in Confirmed

  1. In Confirmed's main menu, click Additional Settings → Ticket Data Import

  2. Click Add New Source

  3. Give your source a recognizable name, such as "Show Name - Festival Year" or "Red61 Edinburgh Fringe 2024"

  4. Keep this tab open—you'll need to copy the generated email address in Step 2

If you don't see the Ticket Data Import menu option, contact [email protected] to enable it for your account.

Step 2: Set Up Scheduled Reports in Red61

Create the Report

  1. In Red61's left-side menu, click New Report

  2. Look for the report type called "Full Sales Breakdown" (the exact name may vary depending on your festival)

  3. Scroll down and click Save for Later

  4. When prompted for a name, enter something like "Tickets for Confirmed" so you can identify it later

Schedule Automatic Delivery

  1. Click Schedule Saved Reports, then click the green New Schedule button

  2. Select the report you just created

  3. Configure the schedule:

    • Start time/date: You can ignore this field

    • End date: Set this to about a week after your festival ends

    • Schedule Runtime section:

      • Start time: 00:00

      • End time: Leave empty

      • Run Time Interval: 15 minutes

  4. In the Send To section:

    • Email address: Switch back to your Confirmed tab and copy the generated email address

    • Format: Select Comma separated values

  5. Click Add Schedule

The Red61 scheduler isn't exact. Check the "Last Run" column in the Schedule Saved Reports tab to verify it's actually running.

Step 3: Configure Column Mapping

Download a Sample Report

  1. In Red61, go to Saved Reports

  2. Find the row with your Confirmed report

  3. Click on the PDF dropdown (it doesn't look like a dropdown, but it is)

  4. Switch to Comma Separated Values

  5. Click the download icon to save the CSV file

Upload and Map Fields

  1. Return to the Confirmed tab

  2. Click Upload Sample CSV Report to Edit Mapping

  3. Select the file you just downloaded

  4. Map the columns to Confirmed fields. Each dropdown shows the field name on the left and a sample value from your CSV on the right:

    • Show name: Usually maps to event_title

    • Date and time: Most often maps to perf_date

    • Tickets sold: Try sold_count_incl_ca (this typically includes comps)

    • Ticket type: Use concession_code to distinguish between ticket types

    • Venue and Room: Leave these empty unless you have multiple shows happening simultaneously

  5. Save your configuration

If you do specify Venue or Room, make sure the names exactly match what you have in your Venues tab in Confirmed.

Step 4: Verify Data Flow

You're all set! If everything is configured correctly, ticket data should start appearing in Confirmed within 30 minutes or so.

To verify the setup is working:

  1. Check the "Last Run" column in Red61's Schedule Saved Reports tab to confirm the report has executed

  2. Wait a few minutes for the email to process

  3. Check your ticket data in Confirmed

If the report has run but tickets aren't showing up in Confirmed after an hour or so, contact us and we'll investigate.

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