Making sure Confirmed emails reach your inbox

This guide shows you how to ensure Confirmed offer emails always reach your inbox and how to organize them automatically.

Understanding email deliverability

Email providers like Gmail, Outlook, and Yahoo analyze how you interact with messages to determine where future emails should go:

• If you open, click, or reply — Future emails go to your inbox

• If you delete without opening or ignore consistently — Future emails may go to spam or promotions

• If you mark as spam — All future emails from that sender go to spam

Email clients are trying to show you only what you engage with, but they can make mistakes—especially with infrequent senders like booking offers.

Step 1: Check your spam folder

Before setting up filters, check if Confirmed emails are already being delivered to spam:

1. Open your Spam or Junk folder

2. Search for emails from confirmed.show

3. If you find any, mark them as Not Spam or Not Junk and move them to your inbox

This step trains your email client that Confirmed emails are legitimate and should be delivered to your inbox going forward.

Step 2: Set up a dedicated folder (Recommended)

Creating a separate folder for Confirmed emails and setting up an automatic filter ensures you never miss an offer and can find all booking-related messages in one place.

Gmail

Create the filter:

1. Open Gmail and click the search bar at the top

2. Click the Show search options icon (filter icon on the right side of the search bar)

3. In the From field, enter: confirmed.show

4. Click Create filter at the bottom

5. Check Apply the label and select New label...

6. Name it something like "Confirmed Offers" and click Create

7. Optional: Also check Never send it to Spam and Mark as important

8. Check Also apply filter to matching conversations to organize existing emails

9. Click Create filter

All future emails from Confirmed will automatically appear under your "Confirmed Offers" label in the left sidebar.

Alternative method: Open any Confirmed email, click the three dots menu, select "Filter messages like this," then follow steps 5-9 above.

Outlook / Outlook.com

Create the rule:

1. Open an email from Confirmed

2. Right-click on the email

3. Select Rules → Create Rule

4. Check From and ensure it shows an address containing confirmed.show

5. Click Select a folder under "Move the item to folder"

6. Choose New to create a new folder

7. Name it "Confirmed Offers" and click OK

8. Click OK to save the rule

9. When prompted, select Run this rule now on messages already in the current folder if you want to organize existing emails

Desktop Outlook (advanced):

1. Go to Home → Rules → Manage Rules & Alerts

2. Click New Rule

3. Select Apply rule on messages I receive and click Next

4. Check from people or public group

5. Click the underlined people or public group link at the bottom

6. Type confirmed.show and click OK, then Next

7. Check move it to the specified folder

8. Click the underlined specified link and select or create your folder

9. Click Next, then Finish

Apple Mail (Mac)

Create the rule:

1. Open Mail and go to Mail → Settings (or Preferences in older versions)

2. Click the Rules tab

3. Click Add Rule

4. Name the rule "Confirmed Offers"

5. Set the condition: From → Contains → confirmed.show

6. Set the action: Move Message → select a folder or choose Other... to create a new one

7. To create a new folder: right-click on your inbox in the sidebar, select New Mailbox, name it "Confirmed Offers"

8. Select your new folder as the destination

9. Click OK

10. When prompted, click Apply to run the rule on existing messages

Note: Rules are not available on iPhone or iPad Mail apps. Use the Mac or iCloud.com methods, and the organization will sync to your devices.

Yahoo Mail

Create the filter:

1. Click the Settings gear icon in the top right

2. Select More Settings

3. Click Filters in the left menu

4. Click Add new filters

5. Name the filter "Confirmed Offers"

6. Set the rule: From → contains → confirmed.show

7. Under "Then move the message to this folder," select Choose a folder

8. Create a new folder by typing "Confirmed Offers" in the folder name field

9. Click Save

Yahoo will automatically organize all Confirmed emails into this folder going forward.

Other email clients

Most email providers support filters or rules with similar options:

1. Look for Settings, Filters, Rules, or Automation in your email client

2. Create a new rule with the condition: From contains confirmed.show

3. Set the action to Move to folder and create or select a folder for Confirmed emails

4. Save and activate the rule

For corporate or custom email systems, contact your IT department for assistance with setting up filters.

Still having issues?

Whitelist the domain (for strict spam filters)

If your email provider or IT department uses aggressive spam filtering:

Gmail: Filters created in Step 2 with "Never send to spam" checked should handle this.

Outlook:

1. Go to Settings (gear icon) → Mail → Junk email

2. Click Safe senders and domains

3. Add confirmed.show

4. Save

Corporate email: Contact your IT department and ask that they whitelist @confirmed.show to bypass spam filters entirely.

Contact the production

If you're still not receiving offers after following these steps:

• Reach out to the production directly

• Confirm which email address they have on file, and ask them to check their delivery logs

• Ask them to resend the offer

• Check your Confirmed folder and spam immediately after they send it