Cancel a booked spot
Some productions allow you to inform them that you will be cancelling your spot directly in Confirmed. Others don’t, or only allow cancellations up to a certain point before the show.
This article explains how cancelling works, what you’ll see, and what to do if self-service cancellation isn’t available.
Important to know first
Cancellation rules are set by the production, not globally by Confirmed.
That means:
Some productions allow self-service cancellation
Some do not allow cancellation in Confirmed at all
Some allow it only up to a time limit (for example, 24 or 48 hours before the show)
If self-service cancellation is disabled, you’ll need to contact the production directly. The information for the production contact can be found on your My Shows page.
When you can cancel a spot in Confirmed
If the production allows it, you’ll see a Cancel spot button on your booking.
Step-by-step
Open your booking in Confirmed
Click the red Cancel spot button
A confirmation screen will appear
Add a short comment explaining the reason (optional but recommended)
You can also suggest a replacement act if you have one
Confirm the cancellation
Once you confirm, the spot will be cancelled and the production will be notified with comment included with the notification
Time limits on cancellation
Some productions allow self-service cancellation only up to a certain point before the show.
For example:
You may be able to cancel yourself a day or two before
Closer to showtime, the cancel option may disappear
This is to prevent last-minute dropouts without direct communication. If cancellation is longer available, you must contact the production using another means, such as a phone call, an email, or a message to their website.
Why cancellation rules vary
Productions have different needs and policies:
Some need stricter cut-offs to protect lineups
Some prefer all cancellations to go through direct contact
Others allow full self-service for flexibility
Best practice if you need to cancel
Cancel as early as possible
Leave a clear, polite reason
Suggest a replacement if you can
If in doubt, message the production directly
Early communication is always appreciated. Cancellations are recorded in Confirmed, so productions are able to see when acts cancel frequently.